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Shipping & Returns

SHIPPING POLICY

  • ORDERS ARE SHIPPED MONDAY THROUGH FRIDAY

  • FLAT RATE SHIPPING CHARGES TO THE LOWER 48 ARE $6.99

  • GLASS AQUARUIMS AND ACRYLIC UNDER 30" LONG SHIP FOR $29.

  • ACRYLIC AQUARIUMS AND AQUARIUM STANDS SHIP PALLETED FREIGHT FOR $299. 

  • ORDERS REQUIRING ADDITIONAL VERIFICATION (SECURITY CONCERNS, INCORRECT INFORMATION, ETC.) MAY NEED ADDITIONAL PROCESSING TIME.

  • ESTIMATED DATES ARE NOT GUARANTEED AND ARE SUBJECT TO CHANGE PERIODICALLY.

  • BACKORDERS ARE MONITORED ON A DAILY BASIS TO ENSURE YOUR ORDER SHIPS AS SOON AS POSSIBLE.

RETURN POLICY

  • ONLY UNUSED, INTACT, UNDAMAGED, AND COMPLETE MERCHANDISE WITH ALL COMPONENTS AND HARDWARE AS ORIGINALLY PROVIDED TO THE CUSTOMER, WILL BE AUTHORIZED FOR RETURN (SUBJECT TO INSPECTION AND ACCEPTANCE BY RIVERBED AQUATICS).

  • RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR RETURN AUTHORIZATION PROVIDED BY RIVERBED AQUATICS.

  • NO RETURNS ALLOWED AFTER (30) DAYS FROM ORIGINAL SHIP DATE.

  • ACCEPTED RETURNS ARE SUBJECT TO A RESTOCKING CHARGE.  

  • YOU ARE RESPONSIBLE FOR SHIPPING THE RETURN BACK TO RIVERBED AQUATICS.  PLEASE PACKAGE RETURNS APPROPRIATELY, KEEPING RECORD OF TRACKING NUMBERS.

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